Refund and Cancellation Policy

Last updated: April 2026

We want you to be satisfied with Zyka.ai. This policy explains your options for cancelling a subscription and requesting a refund.

Cancel anytime

No lock-in, no fees

7-day refund window

For new subscriptions

Annual: 14-day window

Full refund if unused

1Subscription Cancellation

  • You may cancel your Zyka.ai subscription at any time from your account settings under Subscription.
  • Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that date.
  • After cancellation, your account reverts to the free tier. Your generated content remains accessible.
  • We do not charge any cancellation fees.

2Refund Eligibility

  • Refund requests must be submitted within 7 days of the initial subscription purchase or renewal date.
  • Refunds are evaluated on a case-by-case basis. Eligibility criteria include: technical issues preventing use of the Service, accidental duplicate charges, or billing errors on our part.
  • Refunds are not provided for change-of-mind cancellations after the 7-day window, or for partially used billing periods.
  • Credits and top-up purchases are non-refundable once used for generation.

3How to Request a Refund

  • Email us at support@zykaai.com with subject line "Refund Request" and include your account email, the charge date, and the reason for your request.
  • We aim to respond to all refund requests within 3–5 business days.
  • Approved refunds are processed back to your original payment method within 7–10 business days, depending on your bank or card provider.

4Annual Plans

  • Annual subscriptions are eligible for a full refund within 14 days of the initial purchase if you have not significantly used the Service.
  • After 14 days, annual plan refunds may be prorated based on the remaining unused months, at our discretion.
  • Promotional or discounted annual plans may have different refund terms communicated at the time of purchase.

5Failed Payments & Downgrades

  • If a subscription payment fails, we will notify you by email and attempt to retry the charge.
  • If payment cannot be collected after retry attempts, your subscription will be automatically downgraded to the free tier.
  • No refund is issued for failed payments since no successful charge occurred.

6Changes to This Policy

  • We reserve the right to modify this Refund and Cancellation Policy at any time.
  • Changes will be communicated via email or a notice on our website at least 14 days before taking effect.
  • Your continued use of the Service after changes constitutes acceptance of the updated policy.

7Contact Us

  • For refund requests or cancellation assistance, contact us at support@zykaai.com.
  • For billing disputes, please also contact your payment provider directly if you do not hear from us within 5 business days.